Service Standards

Forward Motion Rehab provides non-regulated rehabilitation support services. Our Rehabilitation Support Workers implement and support rehabilitation strategies under the direction and guidance of the regulated health professionals and rehabilitation team. Rehabilitation Support Workers do not assess, diagnose, prescribe treatment, or perform controlled acts that are restricted to regulated health professionals. When a client’s needs fall outside a staff member’s scope, Forward Motion works collaboratively with the appropriate regulated professional or member of the rehabilitation team to ensure services remain safe, appropriate, and consistent with the client’s rehabilitation plan.

When you work with a Forward Motion rehabilitation support worker, you can be confident they have met our screening and transportation requirements. Rehabilitation Support Workers who transport clients will hold a valid driver’s licence, 2 million liability insurance, and a Schedule 6A or equivalent, appropriate for the transportation responsibilities of their role. All Forward Motion Rehabilitation Support Workers are also required to complete a Police Record Check appropriate to their role. These requirements help ensure that the individuals providing services in the community are appropriately screened and meet Forward Motion’s standards for safety, professionalism, and reliability.

When you work with a Forward Motion Rehabilitation Support Worker, you can expect services to be delivered in accordance with applicable Ontario legislation, regulations, professional standards, and client-specific rehabilitation plans. Where applicable, services are provided under the direction of the appropriate regulated health professional, consistent with the Regulated Health Professions Act, 1991 and applicable controlled-act requirements.

Forward Motion also maintains practices that support compliance with the Occupational Health and Safety Act, applicable workplace safety regulations, privacy legislation including PHIPA and PIPEDA, and applicable accident benefits and insurer requirements. We are committed to protecting client privacy and dignity, maintaining appropriate documentation, following safe work practices, and ensuring that services are delivered professionally, ethically, and within the requirements that apply to community-based rehabilitation services.

At Forward Motion training for all rehabilitation support workers includes the knowledge and practical skills required for community-based rehabilitation, client safety, professional boundaries, documentation, privacy and confidentiality, scope of practice, emergency procedures, safe transfers and mobility support, and working under the direction of regulated health professionals.

Training is reinforced through annual refresher training where required and ongoing professional development, with additional education provided when required by changes in legislation, company policies, client needs, or the responsibilities of the role. Forward Motion maintains training records and monitors completion to support consistent, safe, and high-quality service delivery.